Senior SAP Service Management (SM) Consultant – REMOTE/PST

We are looking for a Senior SAP Service Management (SM) Consultant to provide production support, manage change requests, and lead/support projects. This role requires strong functional expertise, excellent communication skills, and the ability to work independently with business and technical teams.

it's a 6+ Months REMOTE/PST role. 

Responsibilities

• Handle production support tickets: troubleshooting, analysis, resolution, configuration.

• Manage change requests (small enhancements within 1 month).

• Lead/support projects: requirements, design, configuration, testing, and solution delivery.

• Collaborate with cross-functional and technical teams for robust solutions.

Required Skills

• Strong expertise in SAP SM: Warranty, Service Orders, Service Notification, Whole Unit Exchange/Repair.

• Advanced knowledge: Notification, Warranty, Billing, Contracts (Value/Quantity/Service), Revenue Recognition.

• Customer Service Master Data (Equipment, Warranty, Functional Location, Counters).

• Experience with IDocs: Partner profiles, segments, testing.

• Interfaces with SAP and non-SAP systems.

• Strong background in Logistics Execution, EDI/IDoc Integration, Warehouse Management, Shipping.

• Ability to design, configure, write functional specs, test, and implement.

• OTC knowledge (high-level configuration/concepts) is a plus.

• Excellent communication; able to work independently and run initiatives.