ServiceNow Architect/Lead - Chandler, AZ (Onsite) - Fulltime Role
Job Title: ServiceNow Architect/Lead
Location: Chandler, AZ (Onsite) - Fulltime Role
Must-Have Skills:
Hands-on experience with one or more ServiceNow modules: ITOM, ITSM, HRSD, HAM, SAM, CSM, CRM
Integration experience with cloud platforms (AWS, Azure, etc.)
Expertise in automation tools and frameworks
Familiarity with DevOps and CI/CD practices for ServiceNow
Strong scripting and configuration experience in ServiceNow
Nice-to-Have Skills:
Experience working in healthcare or SLED (State, Local, and Education) environments
Job Description:
We are seeking a Senior ServiceNow Architect to lead enterprise-level ServiceNow implementations and optimizations. You will be responsible for architecture, integration, customization, and strategic planning for multiple ServiceNow modules. This is a key leadership role requiring deep platform knowledge and strong collaboration with both business and technical stakeholders.
Architecture & Implementation: Design and implement scalable, end-to-end ServiceNow solutions including ITSM, ITOM, ITBM, HRSD, and more
Customization & Optimization: Lead configurations, workflows, and platform performance tuning
Integration: Architect and develop integrations with third-party systems (LDAP, AD, SAP, APIs, cloud platforms)
Governance: Establish standards for data, access, and system integrity across environments
Team Leadership: Mentor development teams and ensure adherence to best practices
Client Engagement: Act as a trusted advisor for clients, delivering architectural insights and automation strategies
Documentation & Upgrades: Produce technical documentation and manage ServiceNow upgrades/patches
Required Qualifications:
Experience: 5+ years of ServiceNow implementation experience, 3+ years in an architect/lead role
Platform Skills:
Advanced ServiceNow architecture and development
Deep understanding of CSDM, CMDB, and platform governance
Expertise in scripting (JavaScript, Glide API, Business Rules)
Strong integration skills (REST, SOAP, OAuth2, MID Server)
Certifications:
ServiceNow Certified System Administrator (CSA) – required
Certified Application Developer (CAD) or Technical Architect (CTA) – preferred
ITIL & PM: Strong ITIL knowledge and experience with agile methodologies
Soft Skills: Strong leadership, documentation, and communication skills